Frequently Asked Questions
Everything you need to know about our premium home appliances and sewing machines.
What is the standard delivery time for heavy appliances?
For large home appliances, delivery typically takes 5 to 7 business days. Our specialized logistics team will contact you within 24 hours of purchase to schedule a delivery window that suits your schedule.
Do SINGER products come with a manufacturer warranty?
Yes, all SINGER products come with a comprehensive manufacturer warranty. Sewing machines typically carry a 25-year limited warranty, while electronic home appliances are covered for 1 to 2 years depending on the specific model.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene and safety reasons, certain home products must be unopened and unused to qualify for a full refund.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's portal. You can also track your status directly through your account dashboard on our website.
Do you offer installation services for new appliances?
Yes, we offer professional installation services for select home appliances at an additional fee. You can add 'Professional Installation' to your cart during the checkout process for refrigerators, washing machines, and integrated ovens.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investment purchases.